FAQs

FREQUENTLY ASKED QUESTIONS


HOW CAN I CONTACT PROLINE SPORTS CENTER or spalding.ph?


Email: proline_sports@yahco.com

Phone: +632 724 2213

Address: 817 A. Mabini St., Mandaluyong City


WHAT IS YOUR PRIVACY POLICY?

Please click here to find our privacy policy.


WHAT IF I FORGOT MY PASSWORD?

Click the “forgot password” link on the account login page and enter your email address to receive a password to reset email.


ORDERING

HOW CAN I CHECK THE STATUS OF MY ORDER?

When your order ships, you will receive a confirmation email with a tracking number. Some orders will ship in multiple boxes with their own individual tracking codes.

If you were logged in to your account when you made your purchase, then you can track your order by logging in to your account and visiting your order history or click here.


CAN I EDIT MY ORDER ONCE IT IS PLACED?

No, you cannot edit your order once it has been placed.


CAN I CANCEL MY ORDER ONCE IT IS PLACED?

ProLine will begin processing your order immediately upon receipt, therefore we are not able to cancel or change your order once it has been submitted. If you decide that you want to return your order, please fill out the returns form that is included in your shipment for a refund.


WHY ARE SOME ITEMS ON NOT AVAILABLE FOR ORDER?

Due to the size of some products, we are unable to place certain orders. We are working to have the full product selection available for order soon. In the meantime, please visit the where to buy page for a full list of retailers near you.


PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

ProLine accepts Visa and Mastercard. We do not accept checks, cash or credit vouchers.


DO YOU SELL GIFT CARDS?

ProLine does not offer gift cards at this time.


SHIPPING

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

You can select shipping options on prolinesportscenter.ph during check out. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next ;business day. See the table below for estimated shipping times and costs.


 

* Price may vary depending on site promotions.

* Shipping times may vary during high volume order periods; see delivery method in checkout for accurate shipping times.


WHERE CAN I SHIP MY ORDER?

Orders can be shipped within ____________________________________.

ProLine does not ship internationally.


RETURNS AND EXCHANGES

DO YOU OFFER EXCHANGES?

No, ProLine does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.


WHAT IS YOUR RETURN POLICY?

Please click here to review our return policy.


HOW LONG DO I HAVE TO RETURN MY PURCHASE?

You may return merchandise purchased from our website within 15 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.


WILL I BE CHARGED FOR THE REFUND?

A returns label has been included with your order. The cost of using the prepaid label is ______, which will be deducted from your refund.

You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item.

Returns shipped by a delivery service of your choice will not be reimbursed.


HOW WILL MY REFUND BE ISSUED?

Refunds will be remitted in the same form as the original purchase. Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.


WHERE SHOULD I SEND MY RETURN?

Please send all returns to:

ProLine Sports Center Inc.

817 A. Mabini St., Mandaluyong City 1550



WARRANTY INFO AND CLAIMS

WHAT IS THE WARRANTY PERIOD?

The warranty periods vary depending on the product you purchased. See the warranty information page to learn more about our warranty program.